How long will my order take?
Most orders will be processed within 1-3 business days of your purchase. After it's shipped out, average delivery times are 2-5 business days, depending on your location. There may be some delays when there is a sudden, large influx of orders. If it's an international order, most packages arrive within two or three weeks, though it can take from four to six based upon how your country handles those packages. Unfortunately, there's nothing we can do on our end to expedite that process.
How can I change or cancel an order?
Please contact us at firstname.lastname@example.org as soon as possible.
Why hasn't my tracking information updated?
Some shipping providers don't offer real-time tracking information -- they might delay updating the tracking locations by several days. Rest assured, your package is still on its way to you and probably further along than it looks.
I accidentally put the wrong shipping address on my order, what can I do?
We process our orders very quickly. Sometimes, an order will be packaged minutes after it has been placed. If you gave us an incorrect shipping address it’s very important that you send us an e-mail as quickly as possible with the incorrect shipping address and the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.